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Terms & Conditions

Copybits firmly believes in giving good customer service and satisfaction at all times.

All products sold on this website have been fully tested for compatibility with the relevant printers and photocopiers that they are sold for use in.

Returns
In compliance with the "Consumer Protection (Distance Selling) Regulations 2000, all customers have a statutory cooling off period to allow you to examine the goods. This cooling off period extends 7 working days from the time at which the goods are delivered.

All returns must be pre-authorised by either telephoning us on 07764 497267 (and leaving a detailed message if required) or by email to sales@copybits.co.uk

All returned goods must be returned in a resalable condition and in the original manufacturers packaging.

All goods returned must be un-used and unsealed, cartridges are not supplied on a trial basis; this does not affect your statutory rights.

Upon delivery, all goods should be inspected for any signs of damage, if your goods do appear to be damaged you should either note this on the couriers paperwork or not sign for them.

Any faults or damage must be reported to us within 48 hours of delivery.

All faulty or damaged items must be returned within 7 days of the date of delivery.

Where goods are returned due to incorrect ordering the customer is liable for all shipping costs related to that order.

The customer is responsible for the safe and correct return of all goods.

Delivery
Orders received before 11.00am Monday to Friday will be despatched for next working day delivery (Subject to stock availability).

All goods will require a signature upon delivery.

All orders up to and including 15kg are subject to a delivery charge of £4.95, all orders over 15kg are subject to a delivery charge of £7.50.

We can only deliver to mainland UK.

All deliveries are handled by either Parcelforce or Interlink Express couriers.

All deliveries will be made to the address given by the customer at the time of order.

The customer is liable for any additional delivery costs for non-delivery arising from incorrect delivery addresses given at the point of order.

All non-deliveries must be notified to us within 3 working days.

Payment and Refunds
All credit card details are processed using secure 128-bit encryption.

We accept all major credit cards including Visa, MasterCard, Delta, Maestro and Electron.

We can also accept payment by PayPal.

No payment will be taken until the goods are ready for despatch.

No credit card details will be retained by us.

All refunds will be made by the same method of payment.

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